Customer Service in Non GamStop Casinos: What You Should Pay Attention to
A good online casino must always offer you competent customer service. At least a live chat and an email service should be available
Ideally, you can contact customer service at any time of day or night. Alternatively, many online casinos without GamStop now use a translation app. High-quality customer service is an absolute quality feature. So, where to bet without GamStop restrictions?
Why you should pay attention to good customer service in the casino
A lot has changed in the online gambling market in recent years, which has certainly given rise to many questions. You’d like to receive not only appropriate support and answers from us, but you’ll also certainly want to ask your online casino directly how they handle issues like GamStop or the monthly deposit limit. You can only get answers to these questions if you have competent customer service.
Clear communication with customers is also a clear signal that the online casino is reputable. Contrary to the assumption that the quality of an online casino depends on the size of the bonus or the variety of games on offer, good customer service should be equated with the appropriate licensing of the gambling operator. Only if you can rely on your online casino even in critical situations should you consider opening an account and making long-term deposits.
Contact options offered by non GamStop casinos
When evaluating online casino customer service, we always first look at how the employees can be reached. Customer service departments have become much more diversified these days, offering you many more contact options than just live chat. We’ve therefore researched six possible contact methods for you and would like to briefly introduce them to you now.
Live Chat
Live chat has been the absolute number one contact option in non GamStop casinos for many years. Live chat is displayed directly on the online casino’s website and should be clearly marked. There’s usually a corresponding icon or button in the bottom/top right corner of the website. Clicking on it will open a small pop-up window where you can submit your message and enter your name and email address. Your message will then be immediately forwarded to one of the customer service representatives, who should start a conversation with you within a few minutes. Contacting the customer service team via live chat should never take longer than 10 minutes.
Phone
While live chat only found its way into non GamStop casinos a few years later, a telephone hotline has been the classic contact method since the beginning of online casinos. Although this contact option has virtually vanished, especially at online casinos without GamStop, or is severely restricted, a few gambling companies and sports betting providers without GamStop still offer such a contact method. If telephone customer service is available, the corresponding telephone number will be provided on the website. You should pay attention to the type of telephone number.
Email/Contact form
What was once only available by phone many years ago is now available via email or a contact form on the website. In this case, your inquiries are sent directly to the online casino’s staff and processed accordingly. However, unlike live chat, you’ll have to wait significantly longer for a response. We’ve seen everything from three hours to 72 hours in recent years. Despite the longer response times, customer service via email/contact form has the great advantage of providing a familiar and personal environment, and you can also attach supporting documents, such as screenshots, to your emails. You can also respond directly to any replies.
FAQ
FAQs are also extremely popular and often very helpful. The abbreviation FAQ stands for Frequently Asked Questions. In an FAQ, an online casino compiles the most frequently asked questions from its customers over the past few years and answers them briefly and concisely. We therefore always recommend that you first check your questions against the FAQ before accessing live chat or sending an email to customer service. Why wait when the answer is already on the online casino’s website? Unfortunately, at non GamStop casinos without GamStop, it’s not uncommon for the FAQ to be incomplete, or even with serious errors.
Social media
On social media platforms like Twitter, Instagram, or Facebook, you can not only research the quality of an online casino based on reviews from other customers, but many non GamStop casinos are now also active there. The respective profiles not only advertise current bonus offers or exclusive tournaments for slot machines, including those with autoplay features, or the live casino, but you can also contact the online casino via direct message. Many non GamStop casinos will respond to your questions and provide you with an answer within a few hours, but these are not particularly convincing. Serious issues, such as outstanding free spins, should therefore be discussed directly with customer service via live chat.
In addition to social media, we would also like to mention the messaging service WhatsApp at this point. Some non GamStop casinos have outsourced their customer service to the messaging service and provide a corresponding number on their website that you can contact directly. This allows you to contact them directly through your account and also submit documents at the same time. For us, customer service via WhatsApp is definitely a useful addition and a midpoint between live chat and email/contact forms. While you can contact customer service directly via your mobile phone at any time, it can still take a few hours for them to get back to you and start the conversation.
